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Little Bees is committed to ensuring the perfect fit. We understand it can be difficult to buy the right size for your child without being fitted in person which is why we offer friendly and easy returns.
When you receive your order, we recommend having your child try their new shoes on soft or carpeted floors. Ask them to walk around the room and check that their feet are not slipping and that the shoe is fitting securely through the ankle. Ensure that there is a thumb space of room at the front of the shoe to allow room for growing. If it’s not 100% right, you are more than welcome to return these back to us for a refund (full priced items) or credit note (sale items). Please see our full policy below -
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Little Bees does not offer exchanges through our online store. Please send us an email to firstname.lastname@example.org if you have any questions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.