Returns

Little Bees is committed to ensuring the perfect fit. We understand it can be difficult to buy the right size for your child without being fitted in person which is why we offer friendly and easy returns.

When you receive your order, we recommend having your child try their new shoes on soft or carpeted floors. Ask them to walk around the room and check that their feet are not slipping and that the shoe is fitting securely through the ankle. Ensure that there is a thumb space of room at the front of the shoe to allow room for growing. If it’s not 100% right, you are more than welcome to return these back to us for a refund (full priced items) or credit note (sale items). Please see our full policy below -

• We offer refunds on all full priced products. Full-priced items purchased on a temporary promotion are still eligible for a refund. Your return must be initiated within 1 month of receiving your order.
• We offer a credit note only (no refunds) on sale products, meaning items which have been permanently marked down (i.e. they feature a strikethrough price and end with a ".00"). Your return must be initiated within 7 days of receiving your order.
• Any shipping costs paid at the time of your order are non-refundable.
• Returns will only be accepted if the product shows absolutely no sign of wear upon inspection. You are required to send your item back in its box or original packaging (if you weren’t sent a box), with no dirty marks or wear on the sole. If you fail to notify Little Bees about any wear on the shoes prior to sending them back, your return will not be accepted and your order will be sent back to you.
• The customer is responsible for all return shipping costs (except if faulty). We strongly recommend opting for registered, tracked post. The customer takes full responsibility for the order until the time that it is accepted by our returns team. If we have not physically received your return, we cannot process your refund or credit note.
• Any orders sent back without a return authorisation will not be accepted. All returns must be accepted by Little Bees and sent back with authorisation.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@littlebees.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Little Bees does not offer exchanges through our online store. Please send us an email to support@littlebees.com.au if you have any questions.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.